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What are the eligibility criteria for a basic bank account?

Generally, to qualify for a basic bank account, a customer will need to hold a Pensioner Concession Card, Health Care Card or Commonwealth Seniors Health Card. If a bank requires a customer to hold a Concession Card or Health Care Card, they will typically require that income support or family assistance payments social security benefits be paid into this account.

Some banks do not have any eligibility criteria and offer a free transaction account to all customers.